We'll start by discussing with you - by phone, email or in person - exactly what you require . This costs nothing! When you are happy with your decisions and wish to make a firm booking, we will email you with the specifications of your order and send an invoice. The invoice will include payment dates for the deposit and final payment. Deposit The deposit, due 7 days from the date of the invoice, is 30% of the total price and is not refundable. When we have received your deposit, your Wedding Date will be secured with us. Until we have received your deposit we cannot guarantee that your date will remain available. Final Payment The final payment is due 6 weeks before your event. How to Pay Payments can be made by the following methods: 1.Google Checkout - Let us know if you would like to use this option and you will receive an email invoice through Google Checkout with details of how to pay. 2.Bank Transfer - Let us know if you would like to use this option. We will send you an invoice by email or in the post with payment details included. 3.Direct Debit - We are happy for you to pay by standing order. All payments must be complete prior to the event. Please let us know if you would like to use this option. If you need to pay by any other method please discuss this with us. Dietary Requirements Please discuss your requirements with us. We can provide gluten free and dairy free options, but cannot guarantee the absence of nuts in our products. We can provide low sugar versions of some recipes, but we do not promote these or in any way guarantee them as suitable for diabetics or others requiring a low sugar diet. Changing your Plans Feel free to change your mind about details of your cake - flavours, colours, etc - up to 2 weeks before your event. Please let us know as soon as possible. If you alter your date or venue, let us know as soon as possible, we'll do our very best to accommodate any changes. Any changes made less than 2 weeks before your event may be subject to an additional charge. Should you wish to cancel your order after your final payment has been made, we will refund 50% of your balance if you cancel up to 10 days prior to the event date. If you cancel within 10 days of your event, we are sorry but no refunds can be given. Loan of cake stands We include the loan of a cake stand in the price of your Wedding Cake. Although there is no additional charge for this, we may ask for a refundable deposit for some of our more expensive stands to cover replacement in the event of loss or damage. All sponge cakes will be baked fresh for your Wedding or event, and if not consumed on the day, should be refrigerated and eaten within two days. All information on storing and serving your cake, guidance on any non-edible decoration, and return of any loaned/hired items, will be emailed to you a few days before your event.